Refund & Cancellation Policy

DDC Community · Last updated: November 2026

DDC Community ("we", "us", "our") provides online digital-design training in India. Our programmes are digital services: live training sessions on Zoom and course videos on the DDC Academy app. No physical goods are shipped. Please read this policy before you pay.

Cancellation and refund requests

• You can ask for a full refund within 24 hours of your payment, provided you have not yet attended a live session or accessed the course videos.
• Once you have joined a live session or accessed the course videos, the fee is not refundable, because the digital service has already been delivered.
• If we cancel a programme or cannot deliver it, you will get a full refund, or a seat in the next batch if you prefer.

Missed sessions

If you miss a live session, we cannot refund the fee. Where recordings are available on the DDC Academy app, you can watch them there.

Failed or duplicate payments

If money was deducted but you did not receive access, or you were charged twice for the same programme, message us with your payment ID. We will either give you access or refund the extra amount.

How to request a refund

Send us a WhatsApp message on +91 73057 40221 with your name, the mobile number you used to pay, and your Razorpay payment ID. We will reply within 2 working days.

How refunds are paid

Approved refunds are sent to the original payment method (card, UPI or net banking) through Razorpay. It usually takes 5 to 7 working days to reach your account after approval, depending on your bank.

Contact

WhatsApp: +91 73057 40221

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